All delivery times specified refer to "working days". Saturdays, Sundays and UK Bank Holidays are not working days.
Standard Delivery - UK
Standard delivery items are sent via Royal Mail and are usually created and dispatched within 5 working days. Most standard delivery items arrive the day after dispatch, however it can sometimes take a week. The cost of standard delivery depends on the number of items ordered and the delivery address. Standard delivery to mainland UK costs between £3.95 and £6.95. The price will be shown during the checkout process.
Express Delivery - UK only
For express delivery (3-4 working days) items are sent via Royal Mail Special Delivery or by Courier. Providing the item is in stock, delivery will be within 4 working days after placing your order (orders after 2pm are counted as the next day). Express delivery to mainland UK costs between £8.95 and £11.95. The price will be shown during the checkout process.
Note - Express Delivery is not available on certain items/quantities. You will be notified if it is not possible to deliver your order by Express Delivery.
For deliveries to Europe, Ireland, the Highlands and the Rest of the World items are sent via Royal Mail International Delivery or by Courier. Providing the item is in stock, dispatch will be 5-7 working days. We cannot guarantee delivery times for overseas deliveries and we cannot be held responsible if these items are lost in transit. We are not responsible for any custom or duty payments that may be due in the destination country. The prices will be shown during the checkout process.
DELIVERY - General
If your order is for an event, please indicate this date while placing your order so we can do our best to ensure it arrives on time. If the date is less than 1 week from order, we recommend using the "Express" service mentioned above.
We will attempt to notify you by e-mail if the time-scales above are not achievable. Working days do not include Bank Holidays or Weekends. Time-scales can only be adhered to providing stock is available.
You must provide a daytime delivery address as all parcels will need to be signed for.
We cannot be held responsible for items where an attempted delivery has already been made. If a parcel is returned to us because no signature could be obtained or an incorrect address is given, we will need to re-charge carriage costs to send out the parcel again.
We cannot be held responsible for delays in delivery due to extreme weather conditions or other such events.
We cannot be held responsible for consequential loss due to 3rd party delivery delays.
An additional delivery charge may apply to certain areas.
We will contact you if an additional delivery charge is required to the following postcodes: AB31-38, AB40-56, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49, PH50, BT(all), HS(all), IV41-49, IV51, IV 55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE(all), IM(all) Rep of Ireland, Channel Islands